FAQ

FAQ

About coupons and membership cards

• QWhere can I check the expiration date of my membership card?
• A

  Trial members, please check the expiration date displayed below your membership card. Annual members, your enrollment date is displayed below your membership card, and your membership is valid until the end of the month prior to the next year. Please check this.

• QHow can I cancel a reservation?
• A

  If you need to cancel, please be sure to contact the restaurant where you made your reservation. Cancellation policies are determined by each individual restaurant, so please check the policy on their respective restaurant page or contact them directly. Thank you for your cooperation.

• QI'd like to confirm if there will be a cancellation fee.
• A

  Please check the cancellation policy on each restaurant's page or contact the restaurant directly, as each restaurant sets its own policy.

• QHow can I change my reservation?
• A

  Please contact the restaurant directly.

• QHow much does a reservation cost?
• A

  This site is not a reservation site, so no charges will be incurred.

• QI would like to inquire about the preferential conditions, eligible dishes, and other details.
• A

  Please contact the restaurant directly for inquiries about eligible dishes and other benefits.

• QHow can I pay for food and drinks?
• A

  Please pay your food and drink charges at the restaurant. When you do, be sure to present your digital membership card. Please note that if you forget to do so, the discount will not be applied. Please check with the restaurant regarding payment methods (cash, credit card, etc.).

• QI would like to cancel due to the impact of disasters such as typhoons and earthquakes.
• A

  If you wish to cancel your reservation due to a disaster such as a typhoon or earthquake, please contact the restaurant directly.

About Using This Site

• QHow is this different from other sites?
• A

  “Many restaurants that join the ”39.jp” service are ones that do not typically offer discounts. Through ”39.jp”, most restaurants can be enjoyed at a 15-25% discount off menu prices, allowing you to take advantage of unique benefits not available elsewhere. Please enjoy this service.

• QI can't access the site even though I scanned the QR code. What should I do?
• A

  Please try again in a well-lit area at a readable distance. Alternatively, network environment issues may be the cause, so please try again after some time has passed.

• QHow can I search?
• A

  Using the search function on the top page, you can see a list of restaurants by selecting categories, regions, preferred cuisine genres, etc. Clicking on a displayed restaurant will allow you to view its special offers and details.
  Please click the reservation button at the bottom of the detail page to make a reservation. This will lead you to the restaurant reservation form or phone number.

  Regarding how to use itHere.Please check.
  Searching for restaurantsHere.Please check.

• QIf you are unable to log in, click here.
• A

  If you are unable to log in, the following reasons may be the cause. We apologize for the inconvenience, but please check them once.
  Input Error
  Half-width/full-width input errors (e.g., spaces are included, uppercase/lowercase is incorrect).
  Please check if your password and member ID (email address) have been entered correctly.

• QIf you have forgotten your password
• A

  Please reset your password on the "Password Reset" page.

Other

• QAbout annual membership renewal
• A

  Please be aware that it will automatically renew after the one-year expiration date.

  To cancel, please do so by the last day of the month preceding the anniversary of your enrollment date.

• QHow will the membership card be delivered?
• A

  This service only offers a "digital membership card" that can be accessed from smartphones and computers. No mailed items such as cards will be provided..

  After registration is complete, we will send it to your registered email address immediately.

• QHow to confirm your membership card
• A

  Your membership card can be displayed on your screen at any time by following the steps below.

  1. Log in to the site.

  2. Click (tap) "Display Membership Card" in the menu or on My Page.

• QIs it possible to issue a membership card?
• A

  Unfortunately, for environmental protection and enhanced security reasons, we do not issue plastic membership cards or similar items.

  Please note that only "digital membership cards" displayed on screens such as smartphones and computers are accepted.

• QYes, a screenshot of your membership card can be used.
• A

  For the prevention of unauthorized use and from a security perspective, the screen is processed in a way that prevents the use of screenshots or printed membership cards.

  Please be sure to provide the real-time login screen.

• QWhat happens to membership cards and discount data from an old device when I upgrade my smartphone?
• A

  You can log in to this site with your existing ID and password on your new smartphone. Your membership card and past preferential data will be carried over, so there is no need to re-register.

• QIf you have any other questions, what should I do?
• A

  Regarding the terms of serviceHere.Please check.
  Regarding affiliated restaurants,SearchPlease check.
  Latest news and information about new store openingsHere.Please check.