Privacy Policy

Privacy Policy

Eagle Chance Co., Ltd.(Hereinafter referred to as “the Company”) shall handle personal information and other data in accordance with this privacy policy (hereinafter referred to as “this Policy”).

1. Personal information, etc.

In this policy, "personal information, etc." refers to all information that the user provides to our company, such as name, date of birth, contact information, etc., which can directly identify the user, as well as all information that can indirectly identify the user when combined with other information.

2. Compliance with Related Laws and Regulations and Other Norms

Our company will comply with the Act on the Protection of Personal Information and other related laws and regulations applicable to the personal information we hold, as well as the guidelines set forth by the Personal Information Protection Commission (hereinafter referred to as "Laws and Regulations"). Furthermore, our company will not use the personal information we hold in a manner that may promote or induce illegal or improper acts.

3. Purpose of Use

Our company will use personal information, etc. within the scope of the following purposes of use.

For the establishment and performance of contracts between customers and our company (we will use your personal information for registration review, identity verification, payment, and related after-sales services in our services).

For the operation of various events

For the purpose of providing information about our company's, affiliated companies', and business partners' products, services, events, campaigns, etc. (including sending promotional or printed materials, and sending emails).

For the aggregation, analysis, and creation of statistical data (statistical data refers to data that has been processed to prevent the identification of individuals, and may be used and processed for purposes such as the development of new services) of personal information, registered information attributes, etc.

・For the development, analysis, and research of our services (we may analyze your personal information, such as attribute information and service usage history, for the purpose of service development, analysis, and research).

To utilize customer feedback, comments, reviews, and other information regarding our services (after processing it into a form that does not identify individuals, it will be displayed as reference information for other customers, and used for our service improvement, marketing analysis, creation of anonymized processed information, etc.).

For proposals, recruitment, and contracts in our business

・ To contact you regarding the suspension, termination, cancellation of contract, or other matters concerning our services in our business.

- For necessary notifications such as maintenance and important announcements

For emergency contact purposes

For provision to business alliance partners such as restaurants and apparel shops, and to other third parties in accordance with laws and regulations.

・To notify you of changes to our terms of service, privacy policy, etc.

For identity verification and communication with users.

To view, change, and delete your user registration information, as well as view your usage status

・For customer support (including recording and storing customer support records).

For use based on laws and regulations

・Other related matters

4. Handling of consignments

Our company may entrust the handling of personal information, etc., to third parties. In such cases, our company will exercise necessary and appropriate supervision over the entrusted parties in accordance with relevant laws and regulations.

5. Provision and Disclosure to Third Parties

Our company will not provide or disclose personal information to third parties, except in the following cases.

When you agree to provide information to a third party

When provided or disclosed in a state where individuals cannot be identified

When jointly using personal information with affiliated companies that have entered into a confidentiality agreement with us regarding the handling of personal information, within the scope of the purposes of use notified to users.

When providing or disclosing information based on laws and regulations

- When providing personal information to a third party for outsourcing business (We will screen the outsourcing contractor, conclude necessary contracts, and provide appropriate supervision to ensure the secure management of personal information.)

Additionally, in order to provide partnered services, we may provide your information to service providers who collaborate with our services, with your consent.

6. Retention Period

We will store personal information, etc., for the period necessary to achieve the intended purposes or for the period necessary to fulfill obligations under laws and regulations. In addition, we may store the user's personal information to the extent necessary due to our business practices.

Even if a user's personal information is deleted, our company may continue to retain statistical data in a non-personally identifiable form, excluding personal information, for purposes such as analysis.

7. Matters concerning safety management measures

Our company will take necessary organizational, physical, personnel, and technical security measures to prevent leakage, loss, alteration, unauthorized access, etc. regarding personal information, and will properly manage personal information.

8. Disclaimer

Our company operates its services in accordance with laws and other regulations to prevent leakage of personal information, etc. However, our company shall be exempt from liability for any troubles arising from a third party obtaining personal information in the following cases.

When the user themselves discloses personal information etc. to a third party using functions on this service or by other means

- Other incidents such as leaks caused by reasons beyond our control

9. Contact Information and Procedures for Requesting Disclosure of Personal Information, etc.

[Contact Us]

We accept inquiries regarding personal information, opinions, questions, and complaints at the email address below.

[Procedure for Requesting Disclosure of Personal Information, etc.]

We accept requests for disclosure and correction of personal information, etc., at the following email address.

After receiving your request regarding the procedures above, we will ask for your registered email address or other information depending on the content of your request, and confirm that the request is from you. Upon completion of this confirmation, we will respond without delay in accordance with our Personal Information Protection Policy.

Please be aware that if the subject of the request involves important personal information or if the request is made by a representative other than the individual themselves, we may require you to submit documents necessary for identity verification as specified by our company, or documents proving your authority as a representative.

Customer Service Center：info@39-global.jp

10. Changes to this Policy

Our company will review and strive to improve the content of this policy as necessary. Furthermore, our company may change this policy with one month's notice due to changes in laws and regulations or other circumstances of our company, and users will be deemed to have agreed to the latest policy upon using the services provided by our company.

Data Protection Officer

Eagle Chance Co., Ltd.

1-6-1 Higashiyama, Meguro-ku, Tokyo

Representative Director: Shota Oginasu

Date of Establishment: May 22, 2026